Refund Policy

Last Updated: November 20, 2023

At Flow Mechanics, we strive to provide high-quality content, products, and services. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines our guidelines for refunds and cancellations.

1. Digital Products and Online Courses

1.1 Refund Eligibility

We offer a 14-day money-back guarantee on our digital products and online courses. If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date, subject to the following conditions:

• You have not downloaded more than 25% of the course materials
• You have not completed more than 25% of the course content
• You provide a valid reason for your refund request

1.2 Non-Refundable Items

The following digital products are non-refundable:

• Individual articles or blog posts that require payment
• Digital downloads that have been fully downloaded
• Products clearly marked as non-refundable at the time of purchase

2. Subscription Services

2.1 Subscription Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• You will continue to have access to the subscription benefits until the end of your current billing period
• No further charges will be made to your payment method after cancellation
• We do not provide partial refunds for unused portions of the current billing period

2.2 Refund for New Subscriptions

If you are a new subscriber and are not satisfied with our services, you may request a refund within the first 7 days of your initial subscription. This is a one-time courtesy extended to new subscribers only.

3. Consulting Services and Workshops

3.1 Cancellation by Client

For consulting services and workshop registrations:

• More than 14 days before scheduled date: Full refund minus a 10% administrative fee
• 7-14 days before scheduled date: 50% refund
• Less than 7 days before scheduled date: No refund

3.2 Rescheduling

Instead of cancellation, you may choose to reschedule your consulting session or workshop attendance:

• Rescheduling requests must be made at least 48 hours before the scheduled time
• Each client is allowed one free reschedule per booking
• Additional reschedules may incur a fee of 15% of the service price

3.3 Cancellation by Flow Mechanics

If we need to cancel a consulting session or workshop for any reason, you will be offered the following options:

• Full refund
• Rescheduling to another date at no additional cost
• Credit for another service of equal value

4. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@flowme-chanics.com with the subject line "Refund Request"
2. Include your order number, the date of purchase, and the product or service purchased
3. Provide a brief explanation of why you're requesting a refund
4. If applicable, include any relevant documentation supporting your request

We will review your request and respond within 3 business days. If your refund is approved, it will be processed to the original method of payment within 5-10 business days, depending on your payment provider's policies.

5. Exceptions and Special Circumstances

We understand that exceptional circumstances can occur. If you experience any of the following situations, please contact us, and we will work with you on a case-by-case basis:

• Technical issues that significantly impact your ability to access or use our products or services
• Medical emergencies (with documentation)
• Natural disasters affecting your area
• Other unforeseen critical circumstances

Documentation may be required to support exceptional refund requests outside our standard policy.

6. Promotional Items and Discounted Purchases

Products or services purchased with a promotional code or at a discounted rate may have modified refund terms. These modifications, if any, will be clearly communicated at the time of purchase.

Generally, the refund amount for discounted purchases will be limited to the actual amount paid, not the original full price of the product or service.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Policy periodically.

Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

• By email: support@flowme-chanics.com
• By phone: +440457684526
• By mail: 1 Holmes Corners North Ian OL12 7TX, United Kingdom

This Refund Policy was last updated on November 20, 2023